Efektivitas Pelayanan Perpanjangan SIM Berbasis Aplikasi Digital Korlantas Polri

Abstrak

Public services in Indonesia have been divided according to the necessary administrative needs, but inreality they are currently still faced with situations and conditions that are not in accordance with theneeds and demands of the community, one of which is the SIM extension service, where this service hasbeen supported by developments in information technology with the existence of the Korlantas digitalapplication. National Police. This research is to determine the effectiveness of the Driving License (SIM)extension service based on the National Police Traffic Corps Digital application at the Surabaya PoliceTraffic Unit. This research uses a qualitative descriptive method by focusing on effectiveness theory as awork orientation according to Masram and Muah, namely (a) Resources, funds, facilities andinfrastructure; (b) the quantity and quality of goods or services produced; (c) time limit; and (d) theprocedures that must be followed, by collecting data through observation, interviews and documentation.The data analysis technique uses the Miles and Huberman interactive model. The results of the researchstate that in general it can be concluded that only 1 indicator is considered effective as a work orientationin the National Police Traffic Corps Digital Application, namely the indicator for the quantity and qualityof goods or services produced and 2 other indicators are quite effective, namely: (a) time limits; (b)procedures the method that must be taken and 1 indicator that is less effective, namely resources, funds,facilities and infrastructure. Keywords: Digital Korlantas Polri Application; Effectiveness; Public Service