PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PD BPR-BKK PURWOKERTO

Abstrak

Govermance Corporation of Loan Public Bank BKK Purwokerto Branch is goverman corporation whichrun banking sector. Development of bank average in Purwokerto is fast, it causes hard competition. Italso causes PD. BPR BKK Purwokerto Branch increase it’s service quality for getting costumer’s asmuch as it can. This analysis result shows that tangible, reliability, responsiveness, assurance andempathy influence positive and significance towards customer’s satisfaction of PD. BPR BKKPurwokerto Branch.