Analysis of hospital management information system satisfaction using the end-user computing satisfaction method: A cross-sectional study : End-User Computing Satisfaction Method

Abstrak

Background: The completeness of patient information can help the patient service process to be better. However, the application of the hospital management information systems (HMIS) is experiencing obstacles that affect user satisfaction. The end-user computing satisfaction (EUCS) method was developed for improvement of HMIS in accordance with the needs of user in the field of medical records. Purpose: To analyse the correlation satisfaction of HMIS and EUCS in hospital setting. Methods: Quantitative descriptive design with a cross-sectional approached was conducted among 105 healthcare providers at Graha Sehat Medika Hospital from June to July 2022. The EUCS questionnaires related to aspects of content, accuracy, format, timeliness, and ease of use were used to measure user satisfaction of HMIS. A Pearson Product Moment is used to analyse the correlation between HMIS and EUCS user satisfaction. Results: There were significantly correlation between satisfaction of HMIS and components of EUCS (p= 0.001), including of content (r= 0.705), accuracy (r= 0.651), format (r=0.538), timeliness (r= 0.706), and ease of use (r= 0.875). Furthermore, there were differences between ease to use of EUCS method and attending course of computer (10.93±2.66; p= 0.022) and gender (10.74±2.58; p= 0.007)of healthcare providers. Conclusions:TheEUCS method is important for improving HMIS satisfaction. Therefore, training and socialization of EUCS should improve to maintain of ease of use of computers to increase of satisfaction of management systems in hospital.