The Responsiveness of BPBD in Flood Disaster Management in Aceh Singkil: An Evaluation Based on Maqasid Syariah Principles

Abstrak

Ideally, the Regional Disaster Management Agency (BPBD) holds a strategic role in responding to disasters swiftly, accurately, and equitably—both from an administrative-technical standpoint and in terms of public service morality. However, field realities show that in handling flood disasters in Aceh Singkil Regency, BPBD’s response still faces various challenges, particularly in the areas of response speed, accuracy of aid distribution, and limited community participation. This study aims to analyze BPBD’s responsiveness in managing flood disasters by examining the integration of the SERVQUAL theory and maqasid syari‘ah principles. This article falls under the category of field research using a qualitative approach. The methodology employed is descriptive analytical study. The findings indicate that BPBD has carried out procedural tasks such as evacuation and aid distribution, but remains weak in terms of public service effectiveness, especially in the dimensions of responsiveness and empathy. This study emphasizes the importance of applying maqasid syari‘ah values such as hifz al-nafs, hifz al-mal, ihsan, amanah, and ‘adalah in disaster policy to ensure that services are not only technically efficient but also reflect social, moral, and spiritual responsibility toward affected communities.