Understanding Information System Continuance Intention In The Indonesian Public Sector

Abstrak

Employing the framework of the Expectation Confirmation Model within the Indonesian public sector context. This research endeavoured to explore the impact of satisfaction, self-efficacy, perceived usefulness, enjoyment, and confirmation on the continuance intention of information systems. The study engaged 436 employees from the Indonesian State Revenue Organization as participants. Utilizing a 7-point Likert scale, online surveys were administered to collect data, subsequently subjected to analysis employing Lisrel 8.8 and Structural Equation Modelling (SEM). The results suggested that self-efficacy and confirmation were strong predictors of perceived usefulness. There existed a strong and positive association between confirmation and satisfaction, perceived usefulness and satisfaction as well as enjoyment and satisfaction. Satisfaction acted as a partial mediation variable between perceived usefulness and continuance intention as well as between enjoyment and continuance intention. Hereafter, the relationship between self-efficacy and continuance intention was influenced by perceived usefulness as the indirect-only mediator. In addition, the relationship between confirmation and continuance intention was influenced by satisfaction as the indirect-only mediator. Ultimately, the continuance intention in information systems was strongly associated with satisfaction, enjoyment,  and perceived usefulness