SIP Banget Batu City: Nurturing the Quality of Creative Economy and Tourism Services from a New Public Service Perspective

Abstrak

Batu Tourism Information System Creative Economy Development is an e-government initiative created by Batu City to encourage tourism and local creative industries. However, more inclusive methods are needed due to technical constraints and low community participation. This article looks at how BANGET SIP was implemented through an NPS framework that emphasizes community participation, transparency, and social accountability. The government can increase community trust and optimize application performance by applying NPS principles, such as citizens as partners and government as facilitators. In addition, cross-sector collaboration is essential to develop a sustainable creative economy and tourism. The research method is descriptive qualitative with literature study and observation. The results of the analysis show that the application of NPS can help BANGET SIP become a more inclusive, responsive, and sustainable development-oriented public service, while the application of NPS can help strengthen more transparent and open governance.