The Effect of Communication and Commitment on Performance with Organizational Citizenship Behaviour (OCB) as an Intervening Variable

Abstrak

This study aims to analyse the effect of commitment and communication on employee performance, with Organizational Citizenship Behavior (OCB) acting as an intervening variable. A quantitative approach was employed, utilizing surveys and distributing questionnaires to 100 employees to gather data. Path analysis was applied to explore both the direct and indirect effects of commitment and communication on performance, as well as the mediating role of OCB. The analysis revealed reliability and validity scores for Commitment (0.806; 0.720), Communication (0.837; 0.606), OCB (0.907; 0.729), and Employee Performance (0.880; 0.627). The findings indicate that commitment and communication significantly enhance employee performance, with OCB playing a pivotal role in reinforcing this relationship. These results offer strategic guidance for organizations aiming to boost performance by fostering commitment, effective communication, and OCB in the workplace.